Zoe, based in Australia, has 5 years of UK & international claims experience acquired whilst working at Optio Group, handling Cyber & Tech, Professional Indemnity, Regulatory Medical Billings and Political Violence & Terrorism matters. As well as possessing technical claims expertise, Zoe is also highly experienced in the operations requirements of delegated claims handling within an MGA, from managing client and capacity relationships to ensuring data accuracy and reporting timeliness.