Contact us

Head Office

10th Floor
1 Minster Court
Mincing Lane
London
EC3R 7AA

  • Phone:

    +44 (0) 203 642 8250

Optio Group prides itself on providing excellent quality of service globally. We welcome feedback, which can be sent using the contact details on our website.
In the event that you wish to make a complaint, you may contact us as follows:
Address: 10th Floor
1 Minster Court
London
EC3R 7AA
UNITED KINGDOM
Email: Complaints@optiogroup.com
Tel: 02038489088
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:
Email: complaints@lloyds.com
Tel: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Web: lloyds.com/complaints
Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Tel: +44 (0)300 123 9 123
Web: financial-ombudsman.org.uk