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    Our complaints procedure

    Optio Group prides itself on providing excellent quality of service globally. We welcome feedback, which can be sent using the contact details on our website.
    In the event that you wish to make a complaint, you may contact us as follows:
    Address:
    10th Floor
    1 Minster Court
    London
    EC3R 7AA
    UNITED KINGDOM
    Email: Complaints@optiogroup.com
    Tel: 02038489088
    Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response.
    Lloyd’s contact details are as follows:
    Email: complaints@lloyds.com
    Tel: +44 (0)20 7327 5693
    Fax: +44 (0)20 7327 5225
    Web: lloyds.com/complaints
    Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are as follows:
    Financial Ombudsman Service
    Exchange Tower
    London
    E14 9SR
    Email: complaint.info@financial-ombudsman.org.uk
    Tel: +44 (0)300 123 9 123
    Web: financial-ombudsman.org.uk

    The contact details should you wish to raise a complaint directly with Accredited Insurance (Europe) Ltd. are; Accredited Insurance (Europe) Limited 71 Fenchurch Street, London EC3M 4BS Email: complaints@accredited-eu.com

    If you are not satisfied with our final response or we have not responded within fifteen (15 working days, You may also refer Your complaint to: Office of the Arbiter for Financial Services, N/S in Regional Road, Msida, MSD 1920, Malta, telephone (+356 212 49245) and email, complaint.info@asf.mt. You will have to pay EUR 25.00 at the time of making Your complaint to the Arbiter to use this service. The Office of the Arbiter for Financial Services considers that a “complaint” refers to a statement of dissatisfaction addressed to an insurance undertaking by a person relating to the insurance contract or the service he/she has been provided with. The terms “person” does not specify that this is limited to individuals and therefore any policyholder, Insured person, beneficiary and injured third party (irrespective of the country of residence or where the risk in situated is eligible to make a complaint).

    For more information on the Office of the Arbiter for Financial Services and its complaints process, please visit http://financialarbiter.org.mt/f at any time you feel dissatisfied with the service, or feel that you have cause for complaint, we recommend in the first instance that you contact the Insurance Broker or Intermediary who arranged the policy, or you can address your concerns in writing to our Managing Director at the above address.